Guest-data compliance for travel, hotels & OTAs
DPDP Guard helps travel and hospitality Data Fiduciaries comply with the Digital Personal Data Protection Act, 2023 by capturing per-purpose consent that separates fulfilling a booking from loyalty marketing, giving guests a self-service portal to access, correct or erase their booking history and withdraw consent, defining retention rules so guest data isn't kept beyond its purpose, and automating the 72-hour breach report. Domain groups run one consent setup across every brand and booking site, so airlines, hotels, OTAs and travel brands stay audit-ready ahead of the 13 May 2027 deadline.
Why Travel & Hospitality needs the DPDP Act on the roadmap
Airlines, hotels, online travel agencies and tour operators collect rich personal data — identity and passport details, payment information, stay history and travel preferences — and reuse it for loyalty programmes, personalisation and marketing. Under the DPDP Act, 2023 each of those purposes needs its own lawful basis, and reusing booking data for marketing without specific consent is a common exposure.
Travel brands also run multiple properties and booking domains and share data with payment gateways, aggregators and partner hotels. DPDP Guard gives you per-purpose consent, guest rights, retention and breach tooling across all of them, ahead of the 13 May 2027 full-compliance deadline.
What the law requires — and how Travel & Hospitality teams meet it
Section 6 — consent must be specific to each purpose
Data captured to fulfil a booking gets reused for loyalty marketing and personalisation without separate consent.
Itemised per-purpose consent separates fulfilling the booking from loyalty marketing and personalisation, each recorded with its notice version and timestamp.
Sections 11–12 — rights of access, correction and erasure
Guests ask to see or delete their booking and profile data, but it's spread across the booking engine, CRM and loyalty system.
A self-service portal lets guests view and withdraw consent and raise access, correction and erasure requests, each logged with a trackable status.
Section 8(7) — erase personal data once its purpose is served
Booking and guest records are retained indefinitely across systems long after the stay.
Retention rules per data category, backed by scheduled-erasure infrastructure, keep guest data limited to what each purpose actually needs.
Section 8(6) & Rule 7 — 72-hour breach reporting
A leak of passport and payment data is high-harm, and reporting duties must be met within 72 hours.
Logging a breach immediately queues intimation to affected guests and the Board and schedules the statutory 72-hour detailed-report reminder in one register.
The DPDP Guard toolkit for Travel & Hospitality
Per-purpose booking & loyalty consent
Separate consent for fulfilling a booking from loyalty marketing and personalisation, each choice timestamped with the exact notice version shown.
Consent Manager→Guest rights portal
Give guests a dashboard to access and correct their profile, erase booking history, withdraw consent, and track each request's status.
Data Principal portal→Retention & scheduled erasure
Define how long booking, payment and profile data is kept per category, backed by scheduled-erasure infrastructure so nothing lingers past its purpose.
One setup across every brand
Group primary and alias domains so a single consent configuration runs across all your booking sites and brands, with shared consent.
72-hour breach reporting
Meet the two-stage breach duty for sensitive passport and payment data: automatic intimation to affected guests and the Board, plus the 72-hour report reminder.
Grievance redressal with SLA
Offer guests the readily-available grievance mechanism Section 13 requires, with each grievance logged against an SLA due date and a trackable status.
Travel & Hospitality — frequently asked questions
Does the DPDP Act apply to hotels, airlines and travel agencies in India?
Yes. Any airline, hotel, online travel agency or tour operator that determines the purpose and means of processing guests' personal data is a Data Fiduciary under the Digital Personal Data Protection Act, 2023, with the core operational duties enforced from 13 May 2027. DPDP Guard provides the consent, rights, retention and breach tooling to meet them.
Can I reuse booking data for loyalty marketing under the DPDP Act?
Not automatically. Consent must be specific to the purpose, so data collected to fulfil a booking can't be reused for loyalty marketing or personalisation without a separate, specific consent. DPDP Guard captures itemised per-purpose consent so each use is backed by its own recorded, timestamped agreement.
How does DPDP Guard help delete guest data when it's no longer needed?
You can define retention rules per data category, and the platform is backed by scheduled-erasure infrastructure, so booking, payment and profile data is kept only as long as its purpose requires — supporting the DPDP Act's storage-limitation duty.
Can one consent setup cover multiple travel brands and booking sites?
Yes. Domain groups let you link primary and alias domains under a single configuration, apply a distinct banner per brand, and share a guest's consent decision across them — so a multi-brand travel group manages every property from one place.
Ready to get Travel & Hospitality DPDP-ready?
Set up consent capture, data-principal rights, breach reporting and retention in minutes — register, configure, and go. No lengthy onboarding required.